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If you already have funding in place and want to discuss arranging a care package the first step is to telephone either our Care Manager or our Registered Manager on 01442 213379.
After an initial telephone discussion, management will arrange a mutually convenient time when they can visit the potential client in their own home, along with as many family members involved in their care or day-to-day lives. The purpose of the visit will be to carry out a care assessment. You will be involved throughout the assessment to identify what your needs are and how these impact your wellbeing. They will also discuss with you how you wish to live your life, and whether there are certain aims you would like to achieve but feel unable to do so because of your care and support needs.
The care assessment will cover 3 main topics – Personal History, Care Package Requirements and Domestic suitability.
As our company ethos is person-centered care it is vital to understand as much as possible about each client. These topics will cover points such as where they were born/grew up, schooling, employment, hobbies, and interests, likes and dislikes, close family members and other relatives, friends and close relationships, etc.
Care Package Requirements
The assessment will then cover any physical difficulties you may have whilst taking into account the emotional and social side of your life. Details will be taken as to exactly what is required for your individual care package. The assessment should reflect your needs and wishes as well as those of any family members involved in your care.
Finally, our assessors will make an inspection of the house – paying particular attention to moving and handling as well as health and safety. If it is felt that the home is lacking in any area (eg need for grab rails, loose floor covering, etc. ) this will be indicated and addressed.
Following the assessment, a Care Package will be written based on the information you provided as well as our observations. The draft Care Package will then be submitted to you for approval –which allows you to add or expand on any points until you are satisfied.
You will then be given a schedule of calls – knowing what days/times your personal carer(s) will be in attendance. Initially, all care calls will be supervised by either the Care Manager or the Registered Manager. This is to ensure that your care is carried out exactly as you requested – making any adjustments in the early stages.
Once a Care Package has been established you will then be introduced to the individual carers who will be visiting you on a regular basis. We pay particular attention to finding the ‘right’ carer for each person.
All of our carers are strongly vetted and highly trained – many of whom specialise in a particular area – such as dementia or end of life care.
All of our clients are supplied with 24/ 7 /365 telephone numbers for the Care Manager, General Manager, Registered Manager – giving you the peace of mind knowing that they are always only a phone call away.