Our Management Team
Registered Care Manager
Paula is the Registered Care Manager (Founder) who believes in leading by example with a hands-on approach. Paula's history stems back many years from being a Senior Manager of Social Services in Middlesex. Paula is very well known in the care industry for putting the Service Users first and leads by example. Our Agency has an outstanding reputation for high-quality care within Hemel Hempstead, Berkhamstead, and the surrounding areas.
Paul has over 37 years of experience in IT, Finance, and Marketing. He originally set up the Agency with his wife Paula to provide quality person-centered care to meet the specific and individual needs of the Service User. Paul's main focus is the Company's key performance service levels & reputation to ensure that policies and procedures are followed and actioned at the correct times, thus ensuring that every Service User receives the highest level of care at all times.
Katrina comes with a wealth of experience within the healthcare industry, she worked as a Registered CQC Manager since 2009 during her role as Practice Manager-Partner within primary care.
Katrina worked with the Care Quality Commission in 2009 along with other practice managers to share best practice for new reporting procedures within general practice.
Field Care Management
Field Team Leader
Vicky joined our Company as an Apprentice and has worked hard to obtain her Business Administration qualification. She has completed the Care Certificate and all mandatory training which has provided her with the skills to mentor all of our Carers with their training requirements.
Jordan joined our company in 2017, as she wanted to work for a company and be part of a team who's main priority is to provide care to the Service Users by promoting their independence and to support and assist them to carry out their day to day activities.
Care Admin Coordinator
Amy has over 14 years of experience in Administration. She has personal experience within Care and joined our Company as she wants to 'make a difference' and play a part to ensure that Service users are being cared for with kindness, respect, and dignity.
Care Admin Coordinator
Linda joined in September 2020, this was due to the vast amount of incoming care packages from service users. Linda has personally overseen her parents care for the last 6 years, where she was not impressed of how care was carried out for her parents.